100 lessons. Ten tracks.

Each one is a three-minute scenario with decision points, a three-question check and a one-page briefing. Three are free to watch now.

Admins, support staff and anyone who resets passwords

The caller who is locked out and in a hurry.

8 lessons · about 26 minutes in total · admins assign the whole kit in two clicks

Showing 8 of 100 lessons

  1. 47 Help Desk Impersonation Workplace threats 4 min
  2. 53 Ransomware First Response Workplace threats 3 min
  3. 79 Revoke Sessions Too IT and help desk 4 min
  4. 87 Admin Consent Request IT and help desk 3 min
  5. 88 Unapproved Remote Tool IT and help desk 3 min
  6. 89 Admin Tool Ad Trap IT and help desk 3 min
  7. 90 Stranger On The Bridge IT and help desk 3 min
  8. 97 Account Recovery Caller Sales and customer-facing 3 min